Home / Use cases / Shopify customer support
AI customer support for Shopify stores
Most e-commerce support is about orders: where is it, can I change it, can I return it. Vetobase AI connects to Shopify so every answer is based on the customer’s real order — automatically.
Why this matters
Support agents switch between Shopify, WhatsApp and spreadsheets to answer one question. It is slow, error-prone and impossible to scale during a sale.
How Vetobase AI handles it
Install the Shopify app
Orders and abandoned checkouts sync automatically.
See the customer in context
Order count, average spend and refunds appear beside the chat.
Automate order conversations
Confirmations, tracking updates and recovery messages run on their own.
What you get
- Shopify orders and abandoned checkouts synced live
- Customer spend profile in every chat
- Order confirmation with Confirm / Cancel buttons
- Abandoned-cart recovery flows
- Order tracking, production and stock boards
- Courier tracking and delivery status
- Campaign revenue attributed to Shopify orders
One plan, everything included
PKR 27,000 (US$100) per month per workspace · unlimited team members · cancel anytime
Frequently asked questions
Which Shopify plans are supported?
Any Shopify store can connect through the Vetobase Shopify app.
Can it recover abandoned carts?
Yes. An abandoned checkout can trigger a WhatsApp template and hand the reply to a cart-recovery AI agent.
Related use cases