Vetobase AI · Legal

Terms & Conditions

Last updated: 10 October 2026

These Terms and Conditions ("Terms") govern your access to and use of the website, applications, and services (the "Service") provided by Vetobase (SMC-Private) Limited, a company incorporated in Pakistan (SECP CUIN 0333406) with its registered office at 1032 Ravi Block, Allama Iqbal Town, Lahore 54000, Punjab, Pakistan ("Vetobase AI", "we", "us", or "our"). By accessing or using the Service, you agree to be bound by these Terms.

1. Eligibility & accounts

You must be at least 18 years old and able to form a binding contract to use the Service.
You are responsible for the accuracy of your account information and for safeguarding your credentials.
You are responsible for all activity that occurs under your account and workspace.

2. Description of the Service

Vetobase AI provides tools to manage and automate customer communications across messaging channels (including the WhatsApp Business Platform, Facebook Messenger, Instagram Messaging, and website chat), along with AI‑assisted workflows, shared inboxes, ticketing, analytics, and integrations with third‑party platforms such as CRM and commerce systems.

3. Acceptable use

You agree not to use the Service to:

Send spam, unsolicited messages, or content that violates applicable law or third‑party platform policies.
Transmit unlawful, harmful, deceptive, harassing, or infringing content.
Violate the privacy or rights of any person, or collect data without a lawful basis or required consent.
Attempt to gain unauthorized access to, disrupt, reverse‑engineer, or interfere with the Service or its security.

4. Third‑party platforms

The Service integrates with third‑party platforms, including Meta Platforms (WhatsApp Business Platform, Messenger, and Instagram). Your use of those channels is also subject to the applicable third‑party terms and policies (for example, the WhatsApp Business Terms and Meta Platform Terms). You are responsible for obtaining and maintaining any required accounts, approvals, business verification, and consents, and for complying with those platforms' rules, including messaging and opt‑in requirements. We are not responsible for changes, limitations, or actions taken by third‑party platforms.

5. Customer data & privacy

Our handling of personal information is described in our Privacy Policy. When you use the Service to communicate with your own customers, you are the controller of that data and are responsible for having a lawful basis and appropriate notices/consents. You grant us the rights necessary to process such data to provide the Service.

6. Subscription, billing & refunds

The Service is offered as a subscription. The current plan is PKR 27,000 per month per workspace (US$100 per month when billed in US dollars), billed monthly in advance. Current pricing is shown on our pricing page.
Card payments are processed securely by our payment gateway partner. We never see or store your full card details. If you subscribe through the Shopify App Store, the plan is billed on your Shopify invoice.
Subscriptions renew automatically each month until cancelled. You may cancel at any time; cancellation takes effect at the end of the current billing period and you keep access until then.
The Service is delivered online; nothing physical is shipped. How and when your workspace is delivered, and how cancellations, returns and refunds work, is set out in our Cancellation, Return & Refund Policy.
Complaints are handled under our Complaints Policy, which sets out how to contact us and how long resolution takes.
Third‑party messaging charges (for example, WhatsApp conversation fees billed by Meta to the account owner) are separate and your responsibility.

7. Intellectual property

The Service, including its software, design, and content (excluding your data), is owned by Vetobase (SMC-Private) Limited and its licensors and is protected by intellectual‑property laws. We grant you a limited, non‑exclusive, non‑transferable right to use the Service in accordance with these Terms. You retain ownership of your data.

8. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non‑infringement. We do not warrant that the Service will be uninterrupted, error‑free, or secure, or that AI‑generated outputs will be accurate or appropriate for your use.

9. Limitation of liability

To the maximum extent permitted by law, Vetobase (SMC-Private) Limited and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Service. Our total liability for any claim will not exceed the amount you paid us for the Service in the twelve months preceding the claim.

10. Termination

You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms or if necessary to protect the Service or comply with law. Upon termination, your right to use the Service ceases; certain provisions survive termination by their nature.

11. Changes to these Terms

We may modify these Terms from time to time. We will update the "Last updated" date and, where appropriate, provide additional notice. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

12. Governing law

These Terms are governed by the laws of the Islamic Republic of Pakistan, without regard to its conflict‑of‑laws principles, unless otherwise required by applicable mandatory law.

13. Contact us

Vetobase (SMC-Private) Limited
1032 Ravi Block, Allama Iqbal Town, Lahore 54000, Punjab, Pakistan
SECP Corporate Unique Identification No. (CUIN): 0333406
Email: support@vetobase.com
Phone & WhatsApp: +92 312 4012324