Shopify + WhatsApp Integration: Orders, Carts and Support in One Place
Connect Shopify and WhatsApp to confirm orders, recover abandoned carts, send delivery updates and support customers with their order history in view.
Shopify knows everything about an order. WhatsApp is where the customer asks about it. Connecting the two means your team — and your AI agents — answer with facts instead of guesses.
What the integration does
- Syncs orders and abandoned checkouts in real time.
- Shows each customer’s order count, average spend and refunds beside the chat.
- Triggers workflows on new orders and abandoned checkouts.
- Attributes campaign revenue to Shopify orders.
Five automations to switch on
- Order confirmation with Confirm / Cancel buttons.
- Abandoned-cart recovery with a link back to checkout.
- Shipping and delivery updates with tracking.
- Post-purchase check-in and review request.
- Win-back campaigns for past customers who opted in.
Support with context
When “where is my order?” arrives, the agent sees the order, its stage and its tracking number without leaving the chat. AI agents use the same data to answer on their own.
Frequently asked questions
Which Shopify plans are supported?
Any Shopify store can connect through the Vetobase Shopify app.